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• Shipping is free of charge within Mainland UK.
• Please note that additional charges apply for shipping to Northern Ireland, to the Scottish Highlands and to the following British Isles: Jersey (JE), Guernsey (GG), Isle of Man (IM). We do not ship to other islands.
Due to the current Corona pandemic and the need to minimize contacts between people, the delivery system has to be adapted to avoid an expansion of the virus.
As of today, the deliveries will exclusively occur without contact.
The transporter will ring at the door and will keep a 2 meters distance.
Please open the door, the transporter will inform you about the delivery and will place the parcel in front of the door. You will not need to sign for the parcel anymore.
In case of absence, the parcel will be automatically returned.
For an easier process, please contact the transporter directly to confirm the delivery place of your choice (neighbour, garden shelter,…) if it differs from the delivery address.
We hope that your items are being delivered quickly and smoothly and thank you for your kind understanding.
Same day dispatch is possible under the following terms:
• Receipt of payment until 12:00 am (Monday – Friday, bank holidays excluded)
• Immediate payment method (PayPal, credit card)
How long will it approximately take before I receive my order?
(Monday - Friday, bank holidays excluded).
• Within UK: 2 - 5 working days
Delivery period with freight-forwarding companies takes 4-9 working days (the forwarder will call you to schedule a delivery date). To this end, please provide us with your phone number.
If you choose advance payment as your payment method, the period starts one day after the payment transaction. The period ends at the end of the last day of that period. If the last day of the period is a Sunday or bank holiday, the last day will be shifted to the next working day. (Monday to Saturday, bank holidays excluded).
Can I change my delivery address?
You can change your delivery address in your customer account.
The processing of your order starts as soon as it is submitted so please note that we are unable to change the delivery addresses once the order has been placed.
Where can I find my tracking number?
The tracking number is in your shipping confirmation. With the tracking number, you can track the current status of your delivery at any time. Go to the parcel delivery website and enter your tracking number in the search field. If you’re having trouble tracking your order, don’t hesitate to contact us.
Delivery to a Pickup point / locker is not possible.